Terms and Conditions
The small print - but nothing scary 🙂
Shipping & Delivery
All products are shipped from our productuon facility in Tullow, County Carlow. Items ordered before 12 pm Mondays to Thursday will be dispatched on the day of ordering.
- Flat rate delivery fee of €15 for orders up to €100 (ex Vat).
- FREE delivery for all orders over €100 (ex Vat).
Our Policy, Your Privacy
T.E. Laboratories Ltd. (TelLab) operates the https://tellab-shop.com website, which provides the service.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our service, the https://telLab.ie website.
Information Collection and Use
For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses “cookies” to collect information and to improve our service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
We value your trust in providing us with your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.
Need to return something? That’s okay.
If you have bought an item(s) online at tellab.ie, you can return it anytime within 30 days of purchase, to our store for a full refund or exchange. This is provided the item is unopened, in its original condition and packaging, re-saleable. All we ask is that you have your receipt and Credit/Debit Card, which you used to pay for the goods.
Alternatively, if you received your online delivery, you can contact us on the form,and we will issue you a ‘Returns Label’ within 3 working days so you can post the item back to us.
Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition. You will only be refunded your delivery cost if the return is a result of our error. If we agree to provide you with a refund, we will instruct our Merchant Acquirer to credit your credit card account within 30 days of receipt of the returned product. Your statutory rights are not affected.