Returns Policy - Tellab Shop - Hand & Surface Sanitizers

Returns Policy

Need to return something? That’s okay.

If you have bought an item(s) online at, you can return it anytime within 30 days of purchase, to our store for a full refund or exchange. This is provided the item is unopened, in its original condition and packaging, re-saleable. All we ask is that you have your receipt and Credit/Debit Card, which you used to pay for the goods.

Alternatively, if you received your online delivery, you can contact us on the form, and we will issue you a ‘Returns Label’ within 3 working days so you can post the item back to us.

Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition. You will only be refunded your delivery cost if the return is a result of our error. If we agree to provide you with a refund, we will instruct our Merchant Acquirer to credit your credit card account within 30 days of receipt of the returned product. Your statutory rights are not affected.